We’re continuing our popular open-forum Q&A so attendees can get answers to their questions! Choose from one of three topic-focused events, hosted by hand-picked experts with proficiency in these category verticals. No industry question is off-limits! (See the individual session listings for more details.)
Open to all attendees and exhibitors.
Self-Storage Q&A: Investing & Development
Location: Grand Ballroom G
Hosts: Anne Ballard, President of Marketing, Training and Developmental Services, Universal Storage Group; Mike Mele, Vice Chairman, Self-Storage Advisory Group of Cushman & Wakefield
Potential topics to be addressed: Acquisitions, due diligence, facility value, financing, capital-markets conditions, selling, underperforming properties, capitalization rates, interest rates, development activity, feasibility, site selection, facility design, construction materials and methods, conversions, multi-story, eco-friendly storage, renovations
Self-Storage Q&A: Management & Marketing
Location: Grand Ballroom F
Hosts: Susan Haviland, Owner, Haviland Storage Services; Carol Mixon-Krendl, Owner, SkilCheck Services Inc.
Potential topics to be addressed: Customer experience, service strategies, rental rates, collections, expenses, sales techniques, site maintenance, curb appeal, policies and procedures, lien sales, budget planning, online tools and strategies, local marketing, community events, social media, mass media, tracking, target audiences, grassroots efforts
Self-Storage Q&A: Technology & Security
Location: Grand Ballroom E
Hosts: Brad Minsley, Co-Founder, 10 Federal; Thomas Brooks, Managing Director, PTI Security Systems
Potential topics to be addressed: Automation, contactless tools and strategies, artifical intelligence, software, mobile tech and apps, websites, smart systems, security components, engagement tools, user adoption, call centers, communication methods